Support Services

Increase efficiency through optimized IT operations and accelerated technology availability

Improve your operational effectiveness 

Accelerate technology availability and reduce operational complexity. We provide client-centric, data-driven IT Support Services across multiple vendors, delivered through our innovative digital capabilities and deep technical expertise. This gives you higher availability, reduced operational complexity, and improves the return on your IT assets – freeing your IT staff to focus on innovation and transformation. Leverage the innovative digital capabilities of our services platform, Manage Center portal, and skills to help you get the most out of your technology.

Support your networking, security, collaboration, and telephony infrastructure and minimize risk 

Our Uptime Service Plans increase your infrastructure availability while controlling costs and risk. We provide a quality, end-to-end client experience that accelerates your time to value and delivers faster response and remediation when there’s a problem. Our Service Plans offer many coverage options so you can deliver the right level of support by device, technology, and location. 

Improve performance and free up your limited resources 

Our Proactive Support Services reduce the complexity of your IT operations and increase your operational effectiveness. We proactively handle many of your standard IT processes, freeing up valuable staff and management time to devote to innovation. Take advantage of our modular services, giving you the flexibility and support you need, while reducing your total operating costs.

Supporting you through challenging times

We understand the COVID-19 pandemic has forced your organization to rapidly adapt to new ways of working. Restricted onsite visits means you require increased remote and virtual support from us to keep your infrastructure running. We’ve created a tailored package of services to support you through this challenging period. Our Proactive Support Services help you transition to remote and virtual working, cater for less onsite engineering visits, all while maintaining the great experience you expect from us. 

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